HELP/ FAQ
General Inquiries
Yes – all of our products are brand new and come in original manufacturer packaging. If you need a Certificate of Compliance, just let us know and we’ll be happy to provide it.
We sure do! For urgent needs, we offer expedited, same-day, and even after-hours/weekend shipping. Orders placed outside of business hours will be processed the next business day. Call us at 1-832-761-1115 for time-sensitive orders.
We ship from regional warehouses across the U.S., allowing for fast 2-day ground delivery on most items. Need it quicker? Contact us at sales@aes-supply.com or 1-832-761-1115, and we’ll arrange expedited shipping.
Ordering & Accounts
Yes! Fill out our simple credit application and email it to us along with your purchase order. Account setup usually takes 24–48 hours, and we’ll keep you informed throughout the process.
Absolutely! No account or minimum order is required. Call us at 1-832-761-1115, email us, chat with our team, or order through our website – whichever works best for you.
Once your order ships, just reach out to our team via sales@aes-supply.com or 1-832-761-1115. We’ll provide your tracking information and keep you updated.
Returns & Warranty
You may return any item purchased from AES within 30 days of receiving it. The product must be returned in the original box and in the same condition as when you received it. Returns for stock credit must meet these conditions.
Yes, defective products can be returned within 30 days, but they must be in the original box. Our vendors require this for any return or warranty consideration.
Unfortunately, if the product was damaged or made defective due to misuse or improper handling, we are unable to process a return or RMA.
If we have the same item in stock, we’ll send a replacement once the defective breaker is returned. Please include a test report to manufacturer specifications when returning the item. AES will also perform additional testing for validation upon return.
If a credit is approved, please allow up to 30 days for processing.
If you suspect any damage during shipping, you must note “possible damage” on the delivery receipt at the time of delivery. This is required for AES to file a claim with the shipper. Claims cannot be accepted without this note.
