HELP/ FAQ
General Inquiries
Yes – all of our products are brand new and come in original manufacturer packaging. If you need a Certificate of Compliance, just let us know and we’ll be happy to provide it.
We sure do! For urgent needs, we offer expedited, same-day, and even after-hours/weekend shipping. Orders placed outside of business hours will be processed the next business day. Call us at 1-832-761-1115 for time-sensitive orders.
We ship from regional warehouses across the U.S., allowing for fast 2-day ground delivery on most items. Need it quicker? Contact us at sales@aes-supply.com or 1-832-761-1115, and we’ll arrange expedited shipping.
Ordering & Accounts
Yes! Fill out our simple credit application and email it to us along with your purchase order. Account setup usually takes 24–48 hours, and we’ll keep you informed throughout the process.
Absolutely! No account or minimum order is required. Call us at 1-832-761-1115, email us, chat with our team, or order through our website – whichever works best for you.
Once your order ships, just reach out to our team via sales@aes-supply.com or 1-832-761-1115. We’ll provide your tracking information and keep you updated.
Returns & Warranty
If you’re not satisfied with your order, you may return eligible items to AES within 30 days of receiving them for a refund (minus any restocking fees).
Items that cannot be returned include:
- Orders marked as non-cancellable / non-returnable
- Products that are damaged or used
- Custom work or modified items per your specifications
All returns require a Return Authorization (RMA), which must be requested within 30 days of delivery. Submit your request through our Product Return/Warranty Request Form, and we’ll review it before sending you return instructions.
Returned items must:
- Be in original packaging and new condition
- Be shipped within 30 calendar days of RMA approval
- Include the printed RMA form and RMA number clearly marked on shipping documents
A restocking fee of up to 30% may apply, depending on the item’s condition and type. Restocking fees are subject to change.
Approved refunds (minus applicable restocking and shipping fees) will be issued to the original form of payment, as long as the items are postmarked within 30 days of purchase. Refunds are typically processed within 30 days of receiving the returned item. Items lost or damaged during return transit are not eligible for refund.
If a product is defective and returned in its original box, and we have a replacement in stock, we’ll ship a replacement right away. Please provide a manufacturer-spec test report with the return. AES will conduct its own inspection upon receipt.
Unfortunately, items damaged due to misuse or improper installation are not eligible for return or credit.
If there’s any sign of damage when your order arrives, you must note “possible damage” on the delivery receipt. Shippers will not honor claims without this notation, and AES cannot process damage claims without it.
AES guarantees all products shipped from stock, our manufacturers, or fulfillment partners to be free from functional defects for one (1) year. If a product fails within the warranty period, we’ll send a replacement at no cost after return and inspection. Warranty items must be postmarked within the warranty period.
